How-to-Wow
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How-to-Wow
Whistler Resort Service Mastery
Whistler, BC Canada is consistently ranked as one of North America’s top year-round resorts.
Twitchy was selected by Whistler (in their year of hosting the Winter Olympics) to present a ‘How-to-Wow Service Mastery’ program to over 5,000 of their front line service Whistler employees.
Whistler Resort Service Mastery is now a one-of-a-kind based program that video-captures, celebrates and showcases the real life ‘How-to-Wow’ Service Mastery’ insights and actions that Whistler’s top performing frontline housekeepers, front desk clerks, waiters, bartenders and ski mountain staff use every day to ‘WOW’ their guests.
Select this program to discover the immediately transferable team strengths, communication and guest experience skills of today’s top performing Whistler Resort hospitality employees.
Learning outcomes:
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Josh #1 How-to-OVER-wow just one person a day |
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Amy The power of 60 seconds! |
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Drew How-to-wow no-win situations |
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Maria Soulful Service |
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Matt Go way beyond what is expected |
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Josh #2 Inform! Inform!! Inform!!! |
